Driver Care

Driver Care means assistance to drivers at every stage of company car use: from ordering a new car through tire changes or dealing with a claim.
Outsourced Driver Care means considerably reduced operating costs, reduced response times and increased driver satisfaction.

For the driver, myfleetsolution offers a dedicated assistance service with specialised and trained staff and an APP that can be downloaded onto your mobile phone to find all the information you need to use your vehicle: useful numbers of suppliers and hirers, insurance and vehicle expiry dates. Uploading of vehicle documents, claims and mileage data.

Technology made available to the driver, communication rules of engagement designed to guarantee exhaustive and timely responses.

myfleetsolution Driver Care for corporate fleet

ASSISTANCE

by telephone and via e-mail/first level ticketing tool
Monday to Friday
from 09.00 to 13.00 and
from 14.00 to 18.00;
delivery of useful quickref to effectively manage the car and dedicated induction sessions.

myfleetsolution Driver Care for corporate fleet

APP

May be downloaded on your mobile phone to find all the information you need to use your vehicle:
from the company car policy, supplier useful numbers insurance and/or personal document expiry dates (driver’s licence/fuel card/insurance). Upload of vehicle documents, claims and mileage data.

myfleetsolution Driver Care for corporate fleet

DRIVER SATISFACTION

Regular driver satisfaction survey on response and resolution of topics, coordination of operational resources, perception of service quality.

Operations & Administrative Management
of the Fleet