Driver Care: a dedicated support service
Driver Care means assistance to Drivers at every stage of company car use: from ordering a new car through tire changes or handling a claim.
myfleetsolution offers a dedicated support service with trained and specialized staff and an APP that can be downloaded to your cell phone to find all the information needed to use the vehicle. This service includes useful numbers of suppliers and renters, checking insurance and vehicle expiration dates, uploading documents pertaining to the vehicle, claims and mileage data.
Outsourced Driver Car leads to a significant reduction in management costs, response time and increased Driver Satisfaction.
ASSISTANCE
by phone and e-mail/first-level ticketing tool
Monday to Friday
from 9 a.m. to 1 p.m. and
2 p.m. to 6 p.m.;
provision of useful know-how for car management through: induction and practical guidance.
APP
downloadable to one’s cell phone to find all the information needed to use the vehicle:
from consulting company policies, to finding useful numbers of suppliers and renters, to insurance or personal document expirations (driver’s license/fuel card/insurance slip). Uploading of documents pertaining to the vehicle, claims and mileage data.
DRIVER SATISFACTION
Periodic driver satisfaction survey related to response time and resolution of requests, coordination of operational resources, perception of service quality.